Level 2 – Certificate in Information, Advice and Guidance

Course Dates and Time to Be Confirmed, please click on the express your interest button and complete the form, further information will be sent to you.

Qualification aim:

This qualification aims to provide learners with an understanding of the role of an Information, Advice and Guidance worker and the skills required.

168 Guided Learning Hours

This qualification is designed for those people who work in, or are looking to work in an information, advice or guidance role such as:

  • Careers Advisor
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  •  Help-desk Advisor
  •  Housing Support Worker
  •  Learning Support Worker
  •  Legal Services Support Workers
  •  Peer Mentor


With a range of employers such as:

  • Local authorities
  • Careers advice services
  • Voluntary sector organisations
  • Student services
  • Citizen advice services
  • Housing associations


This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context. The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.

Recognition of Prior Learning can be used, evidence of prior learning is not time limited

This course is delivered in a classroom setting using a workbook

Units: click here

Course Costs:


Cost include: All course material, registration and certification

To book a place on this course or to find out more information email: stephanie Pinner