Level 2 Principles of Customer Services

Volunteer Centre Greenwich offers a wide range of accredited, non-accredited and bespoke training solutions to suit any needs. Our expertise is in delivering a wide range of training for both staff and volunteers. Our team are Level 3 qualified trainers, NCFE qualified assessors and Internal Quality Verifiers.

We provide training courses at our training premises or are able to deliver training at external venues to suit our clients.

Our Level 2 Certificate in the Principles of Customer Service:

  • This qualification aims to provide learners with the underpinning knowledge that is required by employers to working a range of different environments with in a customer service role.

To be awarded this qualification learners must complete four mandatory units and three optional units.  This award is delivered in a classroom setting with activities that cover the 7 units needed to achieve the award. This course is an eight week course.